Refund and Returns Policy

Last Updated: July 2026

Thank you for shopping with opeay. Your satisfaction is important to us. This Refund and Returns Policy explains when you may request a return, exchange or refund for products purchased from https://opeay.store/.

1. Business Information

2. 30-Day Return Policy

We offer a 30-Day Return Policy for eligible physical products.

To qualify for a return, your request must be submitted within 30 days after your order has been delivered.

3. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging.
• Include all accessories where applicable.
• Be accompanied by proof of purchase.

4. Free Return Shipping

We provide free return shipping for approved returns within the United States.

Please contact our customer support team before returning any item so we can provide the appropriate return instructions.

5. Digital Products

Some products sold by opeay are delivered as Instant Downloads, including crochet patterns, templates and printable files.

6. Non-Returnable Items

The following items are generally not eligible for return:

• Downloaded digital products.
• Products damaged through misuse.
• Products returned after the return period has expired.
• Items missing essential parts or original packaging.
• Items altered after delivery.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within a reasonable time after delivery.

We may request photographs or additional information to help evaluate your claim.

If your claim is approved, we may provide a replacement, repair or refund, depending on the circumstances.

8. How to Request a Return

To request a return, please contact:

Please include:

• Your order number.
• Your full name.
• A description of the issue.
• Photos, if the item is damaged or incorrect.

9. Return Approval

Returns should not be sent until you receive return instructions from our support team.

Unauthorized returns may not qualify for a refund.

10. Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method whenever possible.

11. Refund Processing Time

Refunds are typically submitted within a few business days after approval.

Your bank or payment provider may require additional time before the funds appear in your account.

12. Exchanges

If you receive a defective or incorrect physical product, we may offer an exchange when appropriate and subject to product availability.

13. Order Cancellation

Physical-product orders may be cancelled before they have entered processing or shipment.

Digital-product orders generally cannot be cancelled after download access has been provided.

14. Chargebacks

If you have any concerns regarding your order, we encourage you to contact us before initiating a chargeback with your bank or payment provider.

We are committed to resolving customer concerns promptly and fairly.

15. Changes to This Policy

We may update this Refund and Returns Policy at any time. Any changes will be published on this page with a revised "Last Updated" date.

16. Contact Us