Billing Policy

Last Updated: July 2026

This Billing Policy explains the prices, payment methods, taxes, payment authorization, refunds and billing procedures that apply when you purchase products through https://opeay.store/.

By placing an order with opeay, you agree to this Billing Policy and the other policies published on our website.

1. Business Information

2. Currency

All prices displayed on our website are shown in United States Dollars (USD), unless another currency is clearly stated.

Our store currently sells and delivers products to customers located in the United States only.

3. Accepted Payment Methods

We may accept the following payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

The payment methods available to you will be displayed during checkout. Availability may depend on your device, location and the eligibility rules of the relevant payment provider.

4. Payment Authorization

By submitting an order, you authorize opeay, LLC and its payment processors to charge the total amount shown at checkout to your selected payment method.

By providing payment information, you confirm that:

• You are authorized to use the selected payment method.
• The billing information you provide is complete and accurate.
• Sufficient funds or credit are available for the purchase.
• The transaction is being made for a lawful purpose.

5. Payment Processing

Payments are processed securely through Shopify and authorized third-party payment providers.

We do not directly store your complete credit-card or debit-card number on our servers.

Payment is normally authorized or charged when you complete checkout. Your bank or payment provider may temporarily place an authorization hold on your account.

6. Prices

The price displayed on the product page at the time of purchase applies to your order, subject to the correction of obvious pricing or technical errors.

We reserve the right to change product prices, discounts and promotional offers at any time. Changes will not normally affect an order that has already been accepted.

7. Taxes and Additional Charges

Applicable sales taxes may be calculated and added during checkout based on the order information, the customer's location and applicable tax requirements.

The total amount payable, including applicable taxes and any disclosed charges, will be shown before you confirm your purchase.

We do not intentionally add hidden charges. Charges separately imposed by your bank, card issuer or payment provider are outside our control.

8. Digital Products and Instant Downloads

Certain products sold by opeay may be digital crochet patterns, templates, instructions or other downloadable materials.

Payment for a digital product must be completed successfully before the download link or access instructions are provided.

A digital order is considered delivered when the file, download link or access instructions are made available to the customer.

Customers are responsible for providing a correct email address and using a device or program that supports the file format stated on the product page.

9. Physical Products

When physical crochet products are available, the price, applicable taxes and any delivery charges will be displayed at checkout before payment is submitted.

Physical-product delivery terms are explained in our Shipping Policy. We currently deliver within the United States only.

10. Order Confirmation

After submitting an order, you should receive an order confirmation at the email address entered during checkout.

Please review the confirmation carefully and contact us promptly if you notice an incorrect product, quantity, email address or billing detail.

An automated order confirmation confirms that we received your order. We may still cancel or reject an order because of payment failure, suspected fraud, product unavailability or an obvious pricing error.

11. Failed or Declined Payments

A payment may be declined because of:

• Incorrect payment or billing information.
• Insufficient funds or available credit.
• An expired or restricted payment method.
• A security restriction imposed by the bank or payment provider.
• Suspected fraud or unauthorized activity.
• A temporary technical error.

If payment is unsuccessful, the order may not be completed. You may try another available payment method or contact your bank or payment provider.

12. Payment Verification

We may review transactions to prevent fraud, unauthorized payments and misuse of our services.

We may request reasonable information to verify the purchaser's identity, billing details or authorization to use the selected payment method.

We reserve the right to delay, refuse or cancel an order when verification cannot be completed or when we reasonably suspect fraudulent or unauthorized activity.

13. Promotional Codes

Promotional codes must be entered during checkout and generally cannot be applied after an order has been submitted.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Discounts have no cash value.
• Promotions may have expiration dates.
• Certain products may be excluded.
• Promotions cannot be used fraudulently or unlawfully.

14. Returns and Refunds

Eligible physical products may be returned within 30 days after delivery, subject to the conditions stated in our Refund Policy.

Return shipping is free for eligible and approved returns completed using the return instructions provided by our support team.

Digital products that have already been delivered, accessed or downloaded may not be eligible for a refund, except when:

• The customer received the wrong file.
• The file is defective or cannot be opened.
• The product is materially different from its description.
• A refund is required by applicable law.

Complete return conditions and refund instructions are available in our Refund Policy.

15. Refund Method and Processing Time

Approved refunds will be returned to the original payment method whenever possible.

After we issue a refund, your bank, card issuer or payment provider may require additional business days to post the funds to your account.

Original processing times are controlled by the relevant financial institution and may vary.

16. Order Cancellations

A physical-product order may be canceled before it enters processing or shipment. Once processing or shipment has started, cancellation may no longer be possible.

A digital order generally cannot be canceled after the download link, file or access instructions have been delivered.

Cancellation requests should be sent as soon as possible to info@opeay.store.

17. Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact us at info@opeay.store.

Please include:

• Your full name.
• Your order number.
• The transaction date.
• A description of the billing issue.

For your security, do not send your complete payment-card number, security code or banking password by email.

18. Chargebacks and Billing Disputes

We encourage customers to contact us before opening a chargeback so that we have an opportunity to investigate and resolve the billing issue.

Nothing in this policy limits your lawful right to dispute an unauthorized or incorrect charge with your bank, card issuer or payment provider.

When responding to a payment dispute, we may provide the payment provider with relevant order confirmations, delivery records, download records and customer communications.

19. Recurring Payments

We do not enroll customers in recurring billing unless a subscription or recurring purchase is clearly identified on the product page and during checkout.

No recurring charge will be created without the customer's authorization.

20. Changes to This Billing Policy

We may update this Billing Policy to reflect changes to our payment methods, services, business practices or legal obligations.

Any revised policy will be published on this page with an updated “Last Updated” date.

21. Contact Us

For questions about payments, refunds or billing, please contact: