Billing Terms and Conditions

Last Updated: July 2026

These Billing Terms and Conditions explain how payments, prices, taxes, authorizations, refunds and billing disputes are handled when you purchase products from opeay through https://opeay.store/.

By placing an order on our website, you agree to these Billing Terms and Conditions, our Terms of Service, Privacy Policy, Refund Policy and any other policies displayed on our website.

1. Business Information

2. Currency

All prices displayed on our website are shown in United States Dollars (USD), unless another currency is clearly indicated.

Customers are responsible for any currency-conversion charges or international transaction fees imposed by their bank or payment provider. However, our store currently serves customers located in the United States only.

3. Accepted Payment Methods

We may accept the following payment methods at checkout:

• American Express (Amex)
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

The payment methods available for a particular order may depend on your device, location, payment-provider eligibility and checkout configuration.

4. Payment Authorization

By submitting an order, you authorize opeay, LLC and its payment processors to charge the total order amount to your selected payment method.

You confirm that:

• You are authorized to use the payment method provided.
• Your billing information is complete and accurate.
• Sufficient funds or credit are available to complete the purchase.
• The transaction is made for a lawful purpose.

Your bank or payment provider may temporarily place an authorization hold on your account before the transaction is completed.

5. When Payment Is Charged

Payment is generally authorized or charged when you complete checkout. Depending on the payment provider, the charge may appear immediately or after a short processing period.

For digital crochet products delivered by instant download, payment must be successfully completed before access to the digital file is provided.

6. Prices

The price shown on the product page at the time you place your order is the price that applies to your purchase, subject to correction of obvious pricing or technical errors.

We may change product prices, promotions or discounts at any time. Price changes will not normally affect orders that have already been accepted.

7. Taxes

Applicable sales tax may be calculated and added during checkout based on the order details, the customer's location and applicable tax rules.

The total amount payable, including applicable taxes, will be displayed before the customer submits the order.

8. No Hidden Charges

We do not intentionally add hidden charges to your order. The total amount charged by opeay will be displayed at checkout before you confirm your purchase.

Your bank, card issuer or payment provider may separately charge fees that are outside our control.

9. Promotional Codes and Discounts

Promotional codes must be entered during checkout and cannot normally be applied after an order has been submitted.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Discounts cannot be exchanged for cash.
• Promotions may have expiration dates and eligibility requirements.
• Promotions may exclude certain products.

We may cancel a discount or promotion that has been used fraudulently, unlawfully or contrary to its stated conditions.

10. Payment Security

Our online store is hosted by Shopify. Payments are processed through Shopify and authorized third-party payment providers.

We do not directly store complete credit-card or debit-card numbers on our own servers.

Customers must not send full payment-card details through email, contact forms or social-media messages.

11. Failed or Declined Payments

A payment may be declined because of:

• Incorrect card or billing information.
• Insufficient funds or available credit.
• An expired payment method.
• Security restrictions imposed by the payment provider.
• Suspected fraud or unauthorized activity.
• Technical or processing errors.

When a payment is declined, the order may not be processed. Customers should verify their information or contact their bank or payment provider.

12. Fraud Prevention and Verification

To protect customers and our business, we may review transactions for suspected fraud, unauthorized use or unusual activity.

We may request reasonable additional information to confirm the identity of the customer or the authorization of the payment method.

We reserve the right to delay, refuse or cancel an order when verification cannot be completed or when we reasonably suspect fraud.

13. Order Confirmation

After submitting an order, you should receive an electronic confirmation at the email address provided during checkout.

Customers are responsible for reviewing the confirmation and notifying us promptly of incorrect billing information, products or quantities.

14. Digital Products and Instant Downloads

Certain products may be digital crochet patterns, guides, templates or downloadable materials.

A digital order is considered delivered when the download link, file or access instructions are made available after successful payment.

Customers must make sure that their email address is correct and that their device supports the file format stated on the product page.

15. Physical Products

When physical crochet products are offered, the full amount displayed at checkout will be charged according to the selected payment method.

Any applicable delivery charges will be clearly shown before the customer completes the order. We currently deliver within the United States only.

16. Returns and Refunds

Eligible physical products may be returned within 30 days of delivery, subject to our Refund Policy. Approved return shipping is free when the customer follows the return instructions provided by our support team.

Approved refunds will be issued to the original payment method whenever possible.

Digital products that have been delivered, accessed or downloaded may not be eligible for a refund, except when:

• The file is defective or cannot be opened.
• The customer received the wrong digital product.
• The product is materially different from its description.
• A refund is required under applicable law.

Refund eligibility, return conditions and instructions are explained in our separate Refund Policy.

17. Refund Processing Time

Once a refund is approved, we will submit it to the original payment method. The time required for the refund to appear depends on the bank, card issuer or payment provider.

Processing by financial institutions may take several business days after we issue the refund.

18. Duplicate Charges

If you believe that you have been charged more than once for the same order, contact us at info@opeay.store.

Please provide your name, order number, transaction date and a description of the issue. Do not email your complete card number or security code.

19. Billing Errors

Customers should review their order confirmation and payment statement promptly.

Suspected billing errors should be reported to us as soon as reasonably possible so that we can investigate and provide an appropriate response.

20. Chargebacks and Payment Disputes

Before opening a payment dispute or chargeback, customers are encouraged to contact us so that we have an opportunity to investigate and resolve the issue.

Nothing in these Billing Terms limits a customer's lawful right to contact their bank, payment provider or card issuer regarding an unauthorized or disputed charge.

We may provide order records, delivery records, download records and customer communications to the payment provider when responding to a dispute.

21. Order Cancellation

Physical-product orders may be canceled before processing or shipment has begun.

Digital-product orders generally cannot be canceled after the download link or access instructions have been delivered.

Cancellation requests should be sent promptly to info@opeay.store.

22. Recurring Billing

We do not charge customers on a recurring or subscription basis unless a recurring purchase is clearly identified on the product page and during checkout.

We will not enroll a customer in recurring billing without the customer's authorization.

23. Changes to These Billing Terms

We may update these Billing Terms and Conditions to reflect changes to our payment methods, business practices or legal obligations.

Any revised version will be published on this page with an updated revision date.

24. Contact Us

For questions about payments, refunds, charges or billing, contact: