Select the product you want, choose any available options and click “Add to Cart.” Proceed to checkout, enter your billing information and complete payment using one of our accepted payment methods.

You can check your order confirmation email for order details and updates. For additional assistance, contact us at info@opeay.store with your order number and billing email.

Contact us as soon as possible after placing your order. We will try to assist you, but we cannot guarantee changes or cancellation once an order has been processed, shipped or downloaded.

Check your spam or junk email folder first. Make sure you entered the correct email address at checkout. If you still cannot find the email, contact our support team.

Eligible digital crochet patterns and files are delivered through Instant Download after successful payment. A download link may appear on the order confirmation page or be sent to your email address.

Contact us with your order number and the email used during checkout. We will verify your purchase and provide a replacement or corrected download link when appropriate.

Digital products are generally non-returnable and non-refundable after they have been downloaded because they cannot be physically returned. We may provide assistance or a replacement file if the product is defective, corrupted, incomplete or inaccessible.

No. Digital files are for the purchaser’s permitted personal or commercial use as described on the product page. They may not be copied, shared, distributed or resold unless written permission is provided by opeay.

Physical products are currently shipped within the United States. Digital products can be accessed through the download delivery method shown at checkout.

Processing and delivery times vary depending on the product, destination and shipping method. The estimated delivery information will be displayed on the product page or during checkout when available.

When tracking is available, you will receive a tracking number by email after your physical order has shipped.

Contact us promptly with your order number and details of the issue. For damaged products, we may request photographs of the item and packaging before providing a replacement or other appropriate solution.

Eligible physical products may be returned within 30 days of delivery. Products must be unused, undamaged and returned in their original condition unless the item arrived defective or incorrect.

Yes, approved eligible returns within the United States include free return shipping according to our Refund and Returns Policy.

Once an approved return is received and inspected, the refund is issued to the original payment method. Your bank or payment provider may require additional business days to post the refund.

Exchanges may be available for eligible physical products depending on product availability. Contact us before returning an item so we can provide instructions.

We may accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay, depending on the payment options available at checkout.

Unless otherwise stated, prices on our store are displayed and charged in United States dollars.

Payments are processed through trusted third-party payment providers. opeay does not directly store complete credit or debit card details.

A payment may be declined because of incorrect billing information, insufficient funds, bank security checks or payment-provider restrictions. Contact your bank or try another available payment method.

We try to display product colors accurately. However, colors may vary slightly because of lighting, photography and differences between device screens.

Wholesale opportunities may be available for approved retailers, businesses and organizations. Contact us with information about your business, requested products and estimated order quantity.

You can contact us by email at info@opeay.store or by phone at +1 (323) 955-1401.